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About Us
The Department will continue to look for ways to enhance the efficiency, speed and transparency in processing legal aid applications while ensuring that decisions in granting or refusing legal aid are reasonable and consistent.
The Department will select suitable counsel or solicitors on the Legal Aid Panel or in-house lawyers to act for aided persons in the absence of suitable nomination by the aided persons having regard to the paramount interests of the aided persons, type and complexity of the case in question.
The Department will ensure that assigned-out cases are conducted effectively and satisfactorily in terms of costs and progress and that continuance of legal aid in these cases are fully justified.
The Department will ensure that its litigation service is delivered in an efficient, highly professional and cost-effective manner.
The Department attaches great importance to customer service and will continue to nurture a customer-focused approach in the delivery of its service and provide staff with adequate training to enhance their customer service skills.
The Department will keep abreast of developments in information technology and look for ways to enhance the efficiency of the operation of the Department and the quality of its services through the use of advanced information technology.
The Department will continue to enhance public awareness and understanding of legal aid services, and to increase transparency of the operation of the Department. You may click here for a list of organisations engaged by the Department.
The Department will continue to develop and maintain a highly motivated, dynamic, well trained and committed workforce with the highest standards of professional excellence and ethics.