Customer Service Survey

The Legal Aid Department is committed to providing quality services to persons seeking or in receipt of legal aid. For this reason, the Department carries out regular survey to collect their views on the services provided to them by assigned solicitors at different stages of the legally aided proceedings.

In the past years, assigned solicitors have kindly assisted in distributing the "interim litigation stage" questionnaire to sampled aided persons. This has helped the Department to collect their views and opinion on the services they received.

However, we noted that the response rate has dropped since early 2004.

The Department would therefore like to appeal to all assigned solicitors for their kind assistance to exhort their aided clients to complete and return the questionnaires to us. Feedback from aided persons is important to us when considering ways to further enhance the quality of legal aid services in Hong Kong.