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Appendix 2
Findings of the Survey on Customer Feedback
Overall Satisfaction Rate
(A) Application Service (Means Test and Merits Test)
Satisfaction level ranges from the min. 1 to max. 5 (Very satisfied = 5; Satisfied = 4; Average = 3; Dissatisfied = 2; Very Dissatisfied =1)
(B) Litigation – Mid-Litigation Stage
Satisfaction level ranges from the min. 1 to max. 5 (Very satisfied = 5; Satisfied = 4; Average = 3; Dissatisfied = 2; Very Dissatisfied =1)
(C) Litigation – Conclusion Stage
Satisfaction level ranges from the min. 1 to max. 5 (Very satisfied = 5; Satisfied = 4; Average = 3; Dissatisfied = 2; Very Dissatisfied =1)
